Shipping Policy

Last updated: 19/11/2025

We ship nationwide across South Africa using trusted courier partners. All orders are processed and shipped within the timelines below.

1. Processing Times

  • Orders are processed within 1–2 business days.

  • Orders placed after 15:00 may be processed the next business day.

  • You will receive an email once your order has been dispatched.

2. Shipping Methods & Rates

🚚 Courier — Door to Door (Nationwide)

R99
Delivery in 3–4 business days.
Courier Guy is used for most residential deliveries.

📦 PUDO Locker Pickup (Nationwide)

R70
Delivery in 2–4 business days.
You select your preferred locker at checkout.

🛍 Local Pickup — Centurion (By Arrangement)

Free
We will contact you to schedule a pickup time.

🎁 Free Shipping

Orders over R1,000 ship for free nationwide.

3. Delivery Timeframes

Delivery times begin once your parcel has been collected by the courier:

  • Gauteng: 1–2 working days

  • Major centers: 2–3 working days

  • Outlying areas: 3–5 working days

Delays may occur during high-volume periods (Black Friday, holidays).

4. Tracking

All orders include a tracking number.
You will receive this via email once your order is dispatched.

5. Lost or Stolen Packages

If a parcel is lost or stolen in transit:

  • We will liaise with the courier

  • A replacement or refund will be issued once the investigation is complete

Ash & Ember Co. is not responsible for parcels marked as delivered by the courier.

6. Incorrect Address

If you enter an incorrect or incomplete address:

  • Courier fees for reshipping will be billed to the customer

  • We cannot refund orders shipped to incorrect addresses provided at checkout

7. International Shipping

At this stage, we only ship within South Africa.

For international orders please E-mail us at 📧 info@ashandember.co.za

8. Contact

For shipping enquiries:
📧 info@ashandember.co.za

This is our WHY.

Ash & Ember was created in a season of reset — a point in life where I wanted something more intentional than the random, mismatched products we use every day.

Not another hobby.

Not another mass-market scent.

Something with purpose.

I kept noticing how chaotic our scent routines actually are:

a fresh body wash, a generic deodorant, a lotion that smells completely different, a fragrance that fights with all of it, and a candle at home that belongs to an entirely different world.

Nothing flows.

Nothing feels like a signature.

Nothing feels like identity.

Ash & Ember was built to fix that.

I wanted a unified scent philosophy — a single essence that carries through your entire day.

From the moment you wake up.

To your skincare or body care routine.

To your fragrance.

To the scent in your home when you unwind at night.

One story.

One energy.

One signature.

Ash represents clarity and the things we leave behind.

Ember represents warmth, presence, and the spark that keeps us moving.

Together, they create a brand built on coherence, contrast, and intention.

Ash & Ember products are crafted slowly and purposefully, designed to work together — not clash.

A full-day scent identity, not a collection of random smells.

This is why Ash & Ember exists:

to turn your daily ritual into a unified experience — powerful, consistent, and unmistakably yours.

 Shop now

Intentionally Crafted

Every formula is built slowly, carefully, and in small batches. No shortcuts. No generic bases.
Everything is designed with purpose.

Unified Scent Identity

Our products are created to flow together —
from skin to space, morning to night.
One essence. One story. One signature.

Contrast and Legacy

Ash for clarity. Ember for warmth.
A brand built on balance, longevity, and pieces that outlive trends.